General Terms and Conditions (GTC)

1. Scope, Contracting Party and Incorporation

These General Terms and Conditions apply to all contracts for the temporary accommodation rental of apartments and units, as well as to any related additional services provided by AS Operations GmbH (hereinafter "AS").

Any general terms and conditions of the guest shall apply only if AS has expressly agreed to their validity in text form.

These GTC become part of the contract if they are made available to the guest in a reasonable manner before the booking is completed. The current version shall apply only to newly concluded contracts.

2. Conclusion of Contract and Scope of Services

By sending a booking request or making a booking, the guest submits a binding offer to conclude an accommodation agreement. The contract is formed only upon acceptance by AS, in particular by a booking confirmation in text form or by the provision of a binding booking confirmation in the user account or on the booking platform.

Offers made by AS are non-binding unless they are expressly designated as binding. AS is entitled to reject booking requests without stating reasons, unless mandatory legal provisions provide otherwise.

If the guest books only an apartment or room category, there shall be no entitlement to a specific unit, location, floor, or layout variant unless this has been expressly confirmed.

3. Prices, Local Charges and Right of Withdrawal

The prices displayed at the time the contract is concluded shall apply. Unless stated otherwise, prices are total prices including the applicable statutory value-added tax.

Public charges, contributions, or taxes that may additionally apply by law or by municipal bylaw, in particular accommodation tax, guest contribution, or tourist tax, are not included in the price. Such amounts must be borne separately by the guest unless they have already been shown and included in the booking process.

In the case of distance contracts for accommodation services for purposes other than residential use, there is generally no right of withdrawal where a specific date or period has been agreed, provided the statutory requirements are met.

4. Payment, Due Date and Set-Off

Unless otherwise agreed or unless different rules apply through the relevant booking channel, the agreed accommodation price is due in advance.

To secure its payment claims, AS may require full payment, a partial advance payment, or valid payment security prior to arrival. If a required advance payment is not made on time, AS shall be entitled to withdraw from the contract after an appropriate grace period has expired without result.

AS accepts the payment methods shown in the respective booking process. Cash payment on site is possible only if AS expressly offers this option.

AS is entitled to charge due claims for which the guest is responsible arising from the accommodation agreement or from the guest's statutory liability — in particular for additional services, damage, special cleaning, lost keys, or breaches of contract — to the payment method on file, provided this is legally permissible and the guest is informed in text form of the reason and amount of the charge before or without undue delay after the charge is made.

The guest may set off only undisputed claims or claims that have been finally adjudicated.

5. Cancellation by the Guest, No-Show and Early Departure

The cancellation terms shown in the offer, in the booking confirmation, or on the booking platform used shall apply. Where a free cancellation option is provided there, the guest may cancel free of charge within the period stated there.

If there is no longer a right to free cancellation or if the guest fails to arrive without a valid cancellation, AS's claim to the agreed remuneration shall generally remain in place. However, AS must credit saved expenses and any alternative occupancy.

AS is entitled to calculate the remaining loss for accommodation services alone at a flat rate of 90% of the agreed accommodation charge if the unit could not be re-let. Separately stated one-time cleaning fees are payable only to the extent they were actually incurred. The guest reserves the right to prove that no loss at all or a substantially lower loss was incurred.

In the case of multi-night bookings without notice of delayed arrival, AS may reassign the booked unit from 10:00 a.m. on the day following the agreed arrival date, unless a later arrival was expressly agreed.

If the guest departs early, AS's claim to remuneration shall remain in place.

6. Arrival, Departure, Check-In and Check-Out

Unless a different check-in time is specified in the booking confirmation or house information, the booked unit shall be available to the guest from 4:00 p.m. on the day of arrival. On the day of departure, the unit must be fully vacated and returned by 10:00 a.m., unless otherwise agreed.

There is no entitlement to early check-in or late check-out. If AS agrees to an early check-in or late check-out, AS may charge the additional fee stated in the booking process, house rules, or individual agreement.

If the guest exceeds the check-out time without consent, AS may claim the additional effort and damage thereby incurred.

7. Deposit / Security

AS is entitled to require an appropriate deposit or security before arrival or at check-in if this is stated in the booking process, the offer, the booking confirmation, or an individual agreement. The security may in particular be provided by pre-authorization of a payment method or by separate payment.

AS shall account for the deposit within a reasonable period after the end of the stay and refund any remaining credit to the guest, provided there are no due counterclaims.

8. Use of the Unit, Occupancy, Transfer and House Rules

The unit provided may be used solely for temporary accommodation purposes and only by the number of persons stated in the booking. Over-occupancy is not permitted.

Subletting or re-letting, the transfer to third parties whether for consideration or free of charge, use for commercial, immoral, or unlawful purposes, and use for events, parties, photo or video productions, or other gatherings are prohibited without AS's prior express consent.

The guest must comply with the house rules and all property-specific instructions and safety, fire protection, and usage requirements. The house rules form part of the accommodation agreement.

9. No-Smoking Policy, Noise, Safety Violations and Violations of House Rules

Unless expressly marked otherwise, all apartments and shared indoor areas are non-smoking areas. This prohibition also includes e-cigarettes, shishas, heated tobacco products, and comparable products.

Quiet hours and local noise protection requirements must be observed. Parties, excessive noise, and any other disturbance to other residents of the building or neighbors are prohibited.

The guest must not block, tamper with, or disable safety and fire protection equipment, emergency exits, smoke alarms, fire extinguishers, door systems, locking systems, noise sensors, or other protective devices.

In the event of culpable violations, AS may claim the specific damage thereby incurred as well as any necessary additional costs. Serious or repeated violations entitle AS, after prior warning, and in serious cases also without prior warning, to terminate the accommodation agreement for cause and to exercise its householder's rights.

10. Keys, Access Media and Parking Authorizations

Keys, key cards, transponders, digital access media, parking permits, or other access devices provided must be kept carefully and returned no later than departure in accordance with AS's instructions.

In the event of loss, damage, or failure to return such items, the guest shall be liable in accordance with statutory provisions. Any further damages, in particular for replacement of lock cylinders, locking systems, remote controls, or parking systems, shall remain unaffected.

If a parking space is made available to the guest, this shall generally not constitute a contract of safekeeping. AS shall be liable for damage occurring in the parking space only in accordance with Section 14.

11. Duties of the Guest, Notice of Defects and Liability of the Guest

The guest must treat the unit, its inventory, and common areas with care, ensure adequate ventilation and heating, and avoid excessive soiling.

Obvious defects, damage, or malfunctions must be reported to AS without undue delay. If the guest culpably fails to make a report that can reasonably be expected, the guest shall be liable under statutory provisions for any resulting additional damage.

The guest shall be liable under statutory provisions for all damage and consequential damage caused by the guest, the guest's fellow travelers, visitors, or other persons to whom the guest culpably grants access.

In the event of extraordinary or improper soiling, AS may charge an additional cleaning fee based on the actual effort involved or on a reasonable, transparent flat rate; the guest reserves the right to prove that the damage was lower.

12. Pets

Pets are allowed only if AS has expressly approved this in text form in advance or if the respective unit is designated as suitable for pets. This approval requirement does not apply to necessary assistance dogs to the extent legally required.

If an animal is brought without authorization, AS may, after an unsuccessful request to remedy the situation, terminate the contract for good cause and claim the resulting damage or additional cleaning expenses.

13. Internet Use

To the extent available, AS provides internet access within the limits of its technical and operational capabilities. There is no entitlement to uninterrupted availability at all times.

The guest may not use the internet access unlawfully. In particular, copyright infringements, access to or distribution of criminal content, and any abusive or security-endangering use are prohibited. The guest shall indemnify AS against third-party claims arising from unlawful use for which the guest is responsible.

14. Liability of AS

AS shall have unlimited liability for damage arising from injury to life, body, or health caused by an intentional or negligent breach of duty by AS, its legal representatives, or vicarious agents.

For other damage, AS shall have unlimited liability in cases of intent and gross negligence. In cases of ordinary negligence, AS shall be liable only for breach of a material contractual obligation (cardinal duty) and only up to the amount of the damage that was typical for the contract and foreseeable.

The foregoing limitations of liability shall not apply if AS has fraudulently concealed a defect, assumed a guarantee, or is subject to mandatory statutory liability.

AS shall be liable for property brought in by the guest in accordance with statutory provisions. Money, securities, and valuables should be brought in only pursuant to a separate agreement or by using security options expressly offered.

15. Termination / Withdrawal by AS for Good Cause

AS is entitled to terminate the accommodation agreement without notice for good cause or to withdraw from the contract. Good cause shall in particular exist if

1. force majeure or other circumstances for which AS is not responsible make performance of the contract impossible,
2. bookings are culpably made using misleading or false information regarding identity, solvency, or purpose of stay,
3. the unit is used in breach of contract, in particular contrary to Section 8 or 9,
4. the guest fails to make an agreed or justifiably requested advance payment or security even after being granted an appropriate deadline,
5. the safety of persons, the property, or the neighborhood is endangered or there are significant disturbances of domestic peace.

In the event of a justified termination or a justified withdrawal by AS, any remuneration and damages claims already accrued to AS shall remain unaffected.

16. Identity Verification, Registration Law and Data Protection

AS is entitled to collect and process the guest and contact data required before or at check-in for performance of the contract, fraud prevention, compliance with legal obligations, and protection of legitimate interests.

Where identity verification, a registration form, or the presentation of an identity document is required under applicable registration law or other statutory provisions, the guest must provide the necessary information and documents in due time.

To the extent AS uses procedures for fraud prevention, access control, video surveillance in legally permissible areas, or noise measurement, this shall be done exclusively in accordance with the applicable data protection laws. Further information is contained in the privacy policy.

17. Lost Property

Items left behind will be handled by AS only within the limits of actual possibilities and — at the guest's request — sent to the address designated by the guest against reimbursement of shipping and handling costs. AS shall store lost property for an appropriate period; perishable items or items giving rise to hygiene concerns may be disposed of immediately.

18. Consumer Dispute Resolution

AS is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless there is a mandatory legal obligation to do so.

19. Final Provisions

Any amendments or supplements to the contract, the booking confirmation, or these GTC must be made at least in text form unless a stricter form is required by law. Individual agreements shall take precedence.

The place of performance and payment shall, to the extent legally permissible, be the registered office of AS.

If the guest is a merchant, a legal entity under public law, or a special fund under public law, or if the guest has no general place of jurisdiction in Germany, the exclusive place of jurisdiction shall, to the extent legally permissible, be the registered office of AS.

German law shall apply. In relation to consumers, this choice of law shall apply only insofar as it does not deprive the guest of the protection afforded by mandatory provisions of the state in which the guest has his or her habitual residence.

If any provision of these GTC is or becomes wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The statutory provision shall replace the invalid provision.