Frequently Asked Questions

Check-in is fully self-service. After booking you will receive all the details by email.

**Cancellation Policy for Direct Bookings via Our Website** Cancellations must be made in text form, for example by email or through the booking platform used for the reservation. The date and time on which we receive the cancellation will determine whether the applicable cancellation deadline has been met. Cancellation periods are calculated backwards from 3:00 p.m. on the agreed arrival date. - Up to and including 14 days before arrival: Cancellation is free of charge. Any payments already made will be refunded in full. - From 13 days up to 72 hours before the agreed arrival time: A cancellation fee of 50% of the agreed accommodation price will be charged. - Less than 72 hours before the agreed arrival time or in the event of a no-show: A cancellation fee of 90% of the agreed accommodation price will be charged. We recommend that all guests take out travel cancellation insurance.

Please contact us in advance if you plan to bring a pet.